Xbox 360 with 3 red lights

My Xbox 360 is dead. I've been googling for a week, asking on the official Xbox forums, and calling to the Xbox support phone, but I still don't know if I need to repair the console or only the power supply (they're both still under the warranty period).

These are the symptoms:

• Front ring: 3 red lights, blinking.
• Power supply LED: with the console off, it's orange (as it should be). When I turn on the console, it becomes green... but just for a second, and then goes back to orange. It does not blink.
• No console activity at all: there is no video, the disk tray doesn't work, the fans are not running...

I've followed the steps shown here to determine the secondary error code. In my case, 0001, which apparently means "possible power supply problem". That's the same diagnostic given by the online troubleshooting wizard on the Xbox support page. However, when I called the official support phone, they told me that what needs to be repaired is my console, not the power supply.

Who's wrong? The call center guy, or the Internet?

Has anybody had these exact symptoms? How did you solve it? Was it the console or the power supply?

By the way, it's a Xbox 360 Elite (september 2009), just in case it makes any difference.

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3 Answers

At last!!! I borrowed a power supply from a friend, and I've verified that the console works fine. So, after all it was a power supply failure, not a problem with the console itself. So glad that I trusted the Internet and not the Microsoft phone support guy... :P

Fix 3 Red Lights are not realy big deal if you watch this video and get the all video series here : Fix 3 Red Lights on XBOX 360

Your console needs to be replaced. Power supply is fine. Just call support or go to support.xbox.com and raise a service request. There is no way to repair it ourselves, unless you are happy with no warranty and have idea of soldering and hardware repair in general.

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